FAQ

We're here to provide you with helpful information regarding our policies and procedures. Please review the following frequently asked questions.

If you have any further questions or concerns that are not addressed in our FAQ section, please feel free to reach out to our customer support team. You can contact us through our contact page or via email.

General questions

What is your return policy?

All sales on our website are final. We do not accept returns or exchanges for any reason, including but not limited to size, fit, color, or buyer's remorse. Please review your order carefully before completing your purchase.

We appreciate your understanding of our no returns or exchanges policy. If you require any additional assistance, please don't hesitate to contact us.

Can I cancel or modify my order after it has been placed?

Unfortunately, we cannot cancel or modify orders once they have been placed. We strive to process orders quickly to ensure timely delivery to our customers.

What payment methods do you accept?

We accept various payment methods, including major credit/debit cards and other secure payment gateways. You can view all available payment options during the checkout process.

Do you do customizations?

Yes, we do customizations. Please send us a message on our Contact Page and one of our team members will reach out to you.

Shipping and delivery

What should I do if my order is damaged or missing items upon delivery?

In the unlikely event that your order arrives damaged or with missing items, please contact our customer support team immediately. While we do not offer returns or exchanges, we will do our best to address any issues with your order to ensure your satisfaction.

Where are you shipping out from?

All our items are shipped out from Quebec, Canada.

Are customs and duties already included?

Custom and Duties are already included in the price.